Return Policy

THE STORE ONLINE’S RETURN POLICY

In the case that your items arrive damaged, or there is a mistake with your order, please keep all the original packaging and contact us immediately at thestoreonline@madmuseum.org. MAD will provide you with instructions on how to return your piece. 

For purchases returned within 14 days, undamaged, in their original packing you will receive a full refund in the original form of payment. Store credit will be given for purchases returned from 15 days to 30 days. Returns will not be accepted after 30 days.

Please include a copy of your receipt with the return shipment.

All sale items are final sale and non-returnable. Shipping fees are non-refundable.

 

THE STORE ONLINE’S RETURN POLICY FOR FINE JEWELRY

In the case that your items arrives damaged, there is a mistake with your order, or if you decided that what you have ordered is not right for any reason please keep all the original packaging and contact us immediately at thestoreonline@madmuseum.orgMAD will provide you with instructions on how to return your piece. 


You may return your fine jewelry purchase to us within 7 days, undamaged, in its original packing for full refund in the original form of payment. Store credit will be given for purchases returned from 8 days to 14 days. 


Please include a copy of your receipt with the return shipment.


All sales are final after 14 days. Shipping fees are non-refundable.