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FAQS

 

What forms of payment do you take?

Visa, MasterCard, American Express and Discover credit cards.

 

What should I do if I encounter problems finalizing my online purchase?

If you are experiencing an error code that says your zip code is incorrect, please check to see if the billing address you have entered is the same billing address that your credit card company has on file.

   

What happens if an item says it’s a special order item?

Should the item you want to order note that it is by Special Order only, please call Anthony Chen at 212.299.7769 or email us at thestoreonline@madmuseum.org. We will contact the artist or supplier and get back to you with the expected completion date.

 

When will my order ship?

For items we have in stock your merchandise will ship within 7-10 business days from the receipt of your order. Orders are processed Monday through Friday. Orders made after 1:00 pm EST will be processed the following day.

 

When will my order ship if it is going to be shipped from the artist?

Most items are regularly available by the artist. If your order will take longer than 7  - 10 business days to ship by the artist, we will notify you by email and/or by phone to determine if this is a possibility for you in case you have a time deadline.

 

What happens if an item I ordered is out of stock?

All items that appear online should be in stock, however, there are rare instances when an online product is sold out, either temporarily or permanently. Should this happen to an item you have ordered, we will promptly contact you by the e-mail or phone number provided on your order. To check availability of an item, call (212) 299.7769.

 

How can I check on my order status?

For Store items: 
By email: thestoreonline@madmuseum.org
By phone: 212.299.7769

  

How are Membership purchases handled?

Memberships will be shipped separately, free of charge, from the Membership office. Please allow 2-3 weeks to process Memberships.

 

Can I purchase merchandise and a MAD museum membership in the same transaction?

At this time this feature is not available.  You will need to purchase your membership first, and during the checkout process please click the "Create your Account" button and fill out the requested information and submit it.  You will be taken back to the Login page, so please select the "Continue Checking Out" button to purchase your membership.  Once this is completed, you may now return to The Store Online and now "Login" to start receiving your savings.

 

Why should I purchase a MAD Membership?

The Store at MAD and The Store Online are dedicated to supporting the mission of the museum and extending the museum visitor’s experience.

All proceeds from sales made in The Store Online and in The Store at MAD support the exhibitions and educational programs of the Museum of Arts and Design. We deeply appreciate your patronage.

 

Why is my membership discount not appearing in my cart?

Before adding any items into your cart, please login to your account first.

 

Can I purchase a MAD Gift Certificate online?

Yes. This can be found in the Gift Ideas category.

 

Where can the MAD Gift Certificate be redeemed?

Your gift certificate may be redeemed in person at our Store or by telephone

 

How can I check the remaining balance on my MAD Gift Certificate?

To check on the remaining balance of your MAD Gift Certficate please contact us at 212.299.7700.

 

Will I be charged Sales Tax on my purchases?

Applicable sales tax will be added to all purchases being shipped to any New York address. There is no sales tax on Memberships, Donations, Event Tickets, or Gift Certificates no matter where you live.

 

Do you ship internationally?

Most products can be shipped to international addresses, though some oversized items cannot be shipped to an international address. 

Since shipping rates vary based on country and weight of package please contact thestoreonline@madmuseum.org or Anthony Chen at 212.299.7769 to receive a shipping quote. We will e-mail your specific shipping costs within 3 business days of receiving your order. Please reply to the e-mail that you accept these fees. We will not process and ship your order until you accept the fees. If we do not hear from you after 3 e-mail attempts, your order will be canceled.

When we receive your acceptance e-mail, we will ship your package the following business day and update your order total for billing.

 

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What is The Store Online’s return policy?

In the case that your items arrive damaged, or there is a mistake with your order, please keep all the original packaging and contact us immediately at 212.299.7769 or email us at thestoreonline@madmuseum.org.

You may return your purchase to us within 14 days, undamaged, in its original packing for full refund in the original form of payment.

Please include a copy of your receipt with the return shipment.

 

All sales are final after 30 days.

All sale items are final sale and non-returnable.

Shipping and gift-wrapping fees are non-refundable.

 

 

Where do I send my Return?

Please send all Returns by UPS or Insured Parcel Post to:

 

The Store Online
Museum of Arts and Design
2 Columbus Circle
New York, NY 10019

 

To help us process your return quickly and insure you receive proper credit, please include a copy of your packing list or gift receipt in your package. Lost shipments are the responsibility of the sender.

There are no returns for LOOT: MAD about Jewelry purchases.

 

When will I receive my credit for my return?

You will receive your credit within 7 to 14 business days of us receiving your return, providing it arrives safely. You will be credited for the price of your merchandise. The Store at MAD does not give credit for shipping and gift wrapping costs. Gift recipients will receive a store credit. We cannot accept items that have been damaged, altered, or worn.  We will notify you of the status of your return by email.

 

What do I do if merchandise has been damaged in transit?

In the case that your items arrive damaged please contact us immediately at 212.299.7769 or email us at thestoreonline@madmuseum.org

For LOOT purchases, please contact 212.299.7712 or email at rebekka.grossman@madmuseum.org