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FAQS

When will my order ship?

For items we have in stock your merchandise will ship within 3-5 business days from the receipt of your order. Orders are processed Monday through Friday. Orders made after 1:00 pm EST will be shipped the following day.  LOOT: MAD about Jewelry merchandise will ship within 3-5 days.

 

When will my order ship if it is going to be shipped from the artist?

Most items are regularly available by the artist. If your order will take longer than 7 days to ship by the artist, we will notify you by email and/or by phone to determine if this is a possibility for you in case you have a time deadline.

 

How can I check on my order status?

For Store items:
By email: thestoreonline@madmuseum.org
By phone: 212.299.7769

For LOOT items:
By email: rebekka.grossman@madmuseum.org
By phone: 212.299.7712
 

Can I purchase merchandise and a MAD museum membership in the same transaction?

At this time this feature is not available.  You will need to purchase your membership first, and during the checkout process please click the "Create your Account" button and fill out the requested information and submit it.  You will be taken back to the Login page, so please select the "Continue Checking Out" button to purchase your membership.  Once this is completed, you may now return to The Store Online and now "Login" to start receiving your savings.

 

Will I receive my membership discount on the order I am placing when I’m also purchasing a MAD Membership?

No.

 

Why should I purchase a MAD Membership?

The Store at MAD and The Store Online are dedicated to supporting the mission of the museum and extending the museum visitor’s experience.

All proceeds from sales made in The Store Online and in The Store at MAD support the exhibitions and educational programs of the Museum of Arts and Design. We deeply appreciate your patronage.

 

Why is my membership discount not appearing in my cart?

Before adding any items into your cart, please login to your account first.

 

Can I purchase a MAD Gift Certificate on line?

Yes. This can be found in the Gift Ideas category.

 

Where can the MAD Gift Certificate be redeemed?

Your gift certificate may be redeemed in person at our Store or by telephone

 

How can I check the remaining balance on my MAD Gift Certificate?

To check on the remaining balance of your MAD Gift Certficate please contact us at 212.299.7700.

 

Will I be charged Sales Tax on my purchases?

Applicable sales tax will be added to all purchases being shipped to any New York address. There is no sales tax on Memberships, Donations, Event Tickets, or Gift Certificates no matter where you live.

 

Do you ship internationally?

The Store Online can fulfill Canadian orders only. Your order may be subject to duties or tariffs. These will be collected by the destination country’s customs office.

 

Canadian orders are shipped via USPS First Class or Priority Mail depending on weight.

 

If you would like a shipping quote on your international order, or orders shipping to Alaska and Hawaii please contact thestoreonline@madmuseum.org

 

What is The Store Online’s return policy?

If you are unhappy with your purchase or gift, you may return it to us within 30 days, undamaged, for an exchange, or for a store credit. Unfortunately, any return made without a gift receipt or packing list will be eligible for a store credit only issued in the amount of the current retail price less a 20% members discount.

There are no return on items purchased from LOOT: MAD about Jewelry.

 

Shipping and gift-wrapping fees are non-refundable.

 

Where do I send my Return?

Please send all Returns by UPS or Insured Parcel Post to:

 

The Store Online

Museum of Arts and Design

2 Columbus Circle

New York, NY 10019

 

To help us process your return quickly and insure you receive proper credit, please include a copy of your packing list or gift receipt in your package. Lost shipments are the responsibility of the sender.

There are no returns for LOOT: MAD about Jewelry purchases.

 

What do I do if merchandise has been damaged in transit?

In the case that your items arrive damaged please contact us immediately at 212.299.7769 or email us at thestoreonline@madmuseum.org

For LOOT purchases, please contact 212.299.7712 or email at rebekka.grossman@madmuseum.org

 

When will I receive my credit?

You will receive your credit within 7 to 14 business days of us receiving your return, providing it arrives safely. You will be credited for the price of your merchandise minus shipping and gift wrapping costs.  The Store at MAD does not give credit for shipping and gift wrapping costs. Gift recipient’s will receive a store credit. We cannot accept items that have been damaged, altered, or worn.  We will notify you of the status of your return by email.

 

What forms of payment do you take?

Visa, Mastercard, American Express and Discover credit cards.

 

What should I do if I encounter problems finalizing my on line purchase?

If you are experiencing an error code that says your zip code is incorrect, please check to see if the billing address you have entered is the same billing address that your credit card company has on file.